Privacy & Security
Privacy & Security
WHAT IS COCO DE MER PRIVACY POLICY?
Coco de Mer Ltd (“CDM”, "we", "us" or "our") takes the privacy of all our users and customers very seriously. We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about you.
This privacy statement sets out how we will treat your personal information and forms part of the Terms and Conditions of this site. We may occasionally modify this Privacy Policy, and when this happens, we will post the changes on this page and notify you by drawing your attention to the changes on the Coco de Mer’ s homepage.
WHAT INFORMATION WE COLLECT AND WHAT ABOUT COOKIES?
We may collect information about your tastes and preferences both when you tell us what these are and by analysis of website traffic, including by using cookies. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the CDM Website our computer server will recognise the cookie, giving us information about your last visit. No personal information such as contact details or credit card numbers are stored in cookies. All secure details such as your payment details are taken by Worldpay through their secure server. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the CDM Website.
HOW MAY THIS INFORMATION BE USED BY COCO DE MER?
Coco de Mer only collects personal information from our online visitors on a voluntary basis and only during registration and subsequent use. Personal information collected may include your name, home address, email address, phone numbers and date of birth. We do not require this information to obtain access to the site; however you will not be able to access those areas of the site that require registration. Online visitors purchasing goods and services will need to provide a valid credit card number, expiry date, in addition to their name, card billing address, mailing address, telephone number and email address. The telephone number may be given to our courier. These details allow us to process your order and to let you know the status of your order. We may use information collected about you to help us (a) provide you with a better service (b) develop the design and layout of the CDM Website to ensure that it is as useful and enjoyable as possible and (c) to inform you of goods and services and special offers that may be of interest to you. The information that we hold about you may be used by us to contact you (either in writing, by post, by fax or by e-mail) about changes to the CDM Website, our products and services. If you do not wish us to use your information in this way, marketing, promotional or administrative purposes, please e-mail us at customercare@coco-de-mer.co.uk.
WHOM THE COLLECTED INFORMATION CAN BE SHARED WITH?
From time to time we may want to share your information with other reputable companies both within and outside the European Economic Area (EEA) to keep you informed of offers that may be of interest to you. They may wish to contact you either in writing, by post, by fax or by e-mail. If you do not wish to receive details of any such special offers that may be of interest to you, please e-mail us at customercare@coco-de-mer.co.uk.
We may also provide aggregate statistics about our services, competitions, clients, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
You agree that you do not object to us, our associated companies or such third parties contacting you for any of the above purposes whether by e-mail, fax, telephone or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. If you are under 18 years old, you must give us the email address, telephone number of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consents from them. To comply with applicable laws and lawful government requests, we reserve the right to access and disclose individually identifiable information to operate our systems properly or to protect ourselves or our users. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the CDM Website, and that use is deemed by us inconsistent with the Terms and Conditions. In the unlikely event that the CDM Website and the customer data relating to it are sold to a third party, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. We reserve the right to pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request.
When you input information, or request services from us, we have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access to comply with the UK Data Protection Act of 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
HOW TO ASK QUESTIONS AND HOW TO FILE COMPLAINTS?
If you require more information please go to the Contact Us section of the web site and send an email to intouch@coco-de-mer.co.uk. If you wish to talk to a Coco de Mer customer care representative please call 44 (0) 20 7836 8882.
By using this web site, you signify your consent to the Coco de Mer Online Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes to Coco de Mer Privacy Policy. Your continued use of our website will signify your acceptance of these changes.